Having difficulty enrolling, or checking or updating your enrolment? Here are some tips which might help.
Check your details online
You can use our online tool to check if you’re enrolled.
Start your search
You need to provide your name, date of birth, and address. The details you enter need to exactly match the details we have on file, otherwise the search may not find your enrolment.
Our search is really strict to protect your privacy.
Watch out for autofill/autocomplete
Your web browser may have helpfully saved your address details, and will offer to enter them for you when you’re using our search.
Unfortunately your saved address will often be slightly different from your enrolment address – or your browser’s autofill will put information in the wrong place. If it does this, our search won’t be able to find your enrolment.
It’s possible for a browser autofill to put your whole address in the street address field, or to put your city or town in the suburb field (or even to enter it twice).
We recommend closing the autofill option (it may be called “Saved info” in some browsers) and typing in your details manually. This will let you use the address lookup that’s built into our search form.
Can’t find your enrolment?
If you can’t find yourself in the search, it doesn’t necessarily mean you’re not enrolled! Some possibilities include:
- The details you’ve provided don’t exactly match our records.
If there’s a small difference between the information we have on file and the information you’ve entered, the search might not find you. This can sometimes be due to the autofill issue but can also be due to spelling or formatting. - You’ve enrolled recently.
If you’ve recently enrolled or updated your details you won’t be able to see your details online straight away. It takes time for us to manually check and process enrolments. We’ll be in touch once your enrolment has been processed. - You’re on the dormant roll.
If you’ve moved addresses since you last updated your enrolment, you may have been placed on the dormant roll. You need to update your address with us to find yourself in the search. - You’re on the unpublished roll.
If you’ve chosen to go on the unpublished roll, you won’t be able to search for your details. You can contact our unpublished roll team on unpublished.roll@elections.govt.nz
If in doubt, get in touch
If you can’t find your enrolment or you have concerns about your enrolment record, please get in touch so our enrolment team can check for you.
Keeping your enrolment up to date
Enrolment isn’t something you do once – you need to keep your enrolment up to date to ensure you’re ready to vote.
Why do we need your current address?
Your enrolment address determines the electorate you’ll vote in for parliamentary elections.
Your address also determines which council election you can vote in at local elections, and which ward you will elect councillors for.
If you move house, it’s important for you to update your address. This doesn’t happen automatically. We need your correct address so we can send you information about elections. It also means your local council can send your voting papers for the local elections.
If your address is not kept up to date, it could mean you are eventually removed from the electoral roll. We may text or email you to update your details if this happens.